RETURN & REFUND
Return Policy
Every item will be packaged into securely before packaged into a non-branded secured postal pack. Therefore we make every effort to ensure every item is secured and quality checked before dispatched.
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Surtal Arts does not give refund or exchange unless it can be proven to be a manufacturing fault. We are happy to replace for the same if any item proven to reach you damaged on arrival, please notify us within 24 hours at the contact details below. We will arrange a pick up by our courier service free of charge. We will give you not be able to give you a replacement there after.
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After logging manufacturing fault, you then have 14 working days to return the item by completing the return form from Surtal Arts website. Once the documentations are complete, our courier company will contact you to arrange a time for pick up. Please note, item(s) must be returned with the original returns form.
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Item(s) must be returned, unused, unwashed and with all tags, boxes/packages, instructions and authenticity cards (if one is provided) as these are considered to be a part of the product. This is also to ensure that item(s) return(s) to Surtal Arts in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or replacement refused. Also we may not provide replacement where item(s) that are sent without any returns paperwork.
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Surtal Arts reserves the right to refuse return of any item(s) that does not meet the above return requirements.
Return address: Surtal Arts, 133 Moorside Crescent, Derby DE24 9PT,
Exchanges
We make every effort to ensure all items are secured and quality checked before dispatched. Once you have purchased we are unable to give you an exchange. However, product can be replaced for the same if it’s found to be a manufacturing fault. See above ‘Return Policy’.
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Refunds
Surtal Arts does not give refund once the order has been processed. Customers are requested to read all our product information and sales policies carefully and if in doubt please contact us. However, customers have 24 hours to change their mind or cancel their order after making payment by sending an email to info@surtalarts.co.uk immediately. Surtal Arts will consider the order as confirmed after this period and customers cannot change, cancel and modify orders after this period. Please note that this includes item, payment, shipping address and shipping method. However, replacement will be made if there is a proven manufacturing fault with the product after it has been received. See above ‘Return Policy’.
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Contact Us
If you have any questions regarding returns, replacements, exchange, and refund, please contact us at info@surtalarts.co.uk or +44 79866 40448 (WhatsApp)